Privacy policy
Here we explain what data we process when you contact us through this website and what rights you have, under the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
Data controller
- Owner
- María Teresa Fernández Vicente
- Tax ID (NIF)
- 35593137Q
- Address
- Calle de Chiva 25, door 5, 46018 Valencia
- hola@clinicavivaldi.com
- Phone
- 611 07 74 69
- Profession
- Psychologist, registration no. CV17304 with the Official College of Psychology of the Valencian Community (COPCV)
- Professional rules
- Spanish Code of Ethics for Psychology, available at cop.es
What data we process and why
Only what you give us when you write to us: name, phone or email, the service you're interested in and the format. We use it to reply to you and, if you wish, to give you an appointment. Please don't include clinical information in your first message.
The form on this website doesn't store anything: when you press "Send", your WhatsApp or email program opens with the message already written, and you are the one who sends it.
Free tests
When you take a test, your answers are calculated in your own browser. If you ask to receive the result by email, you send us your email address and your answers only so that we can calculate the result and send it to you at that moment. Because the result may reveal information about your health, we only send it if you give your explicit consent by ticking the corresponding box. We do not store your answers or your result in any database, nor do we add you to mailing lists. The sending provider keeps a technical log of the delivery for a limited time.
Legal basis
Your consent when you contact us; for the tests, your explicit consent to receive the result by email (Art. 9(2)(a) GDPR); and, if you become a patient, the provision of healthcare services and the legal obligations regarding clinical records.
How long we keep it
Enquiries that don't lead to an appointment are deleted within one year at most. If you become a patient, clinical records are kept for as long as health regulations require (at least five years after discharge).
Who else can see it
We do not share your data with third parties except where legally required. We use these providers, who act on our behalf:
- Zoho Corporation (email), with servers in the European Union.
- WhatsApp (Meta), only if you choose to contact us that way. Meta may process data outside the EU under the safeguards of the EU-US Data Privacy Framework.
- Sendinblue SAS (Brevo), based in France, to email test results when you request them.
- Cloudflare, Inc. (hosting of this website and of the service that calculates and sends test results), under the safeguards of the EU-US Data Privacy Framework and standard contractual clauses.
Your rights
You can request access, rectification, erasure, objection, restriction and portability of your data, and withdraw your consent, by writing to hola@clinicavivaldi.com. If you believe we haven't handled them properly, you can complain to the Spanish Data Protection Agency (aepd.es).
Cookies
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